Taj MG Road, Bengaluru

Dear Grievance Officer / Senior Management, I am writing to formally raise a serious complaint about my stay at Taj MG Road, Bengaluru, Room 423, 4th Floor, and the behavior of a staff member named Mahir. I was sick during my stay and saw a doctor on 20 September 2026. The medical report shows I had fever, chills, cough, and cold, and I was given medicine. Because of my illness, my planned Bengaluru–Dubai flight was cancelled, as shown in the attached travel documents. 1. Issue with communication while I was sick While I was ill, my friend tried to contact or visit me out of concern for my health. He was told that calls to me were not allowed. When my friend asked about my condition and what would happen if my health got worse, Mahir replied dismissively, saying something like: "It is not my business." When my friend said he would record the conversation, Mahir reportedly said: "Do whatever you want. I don't care." I find this behavior very troubling, especially since I was an unwell guest and it involved my wellbeing. 2. Do Not Disturb (DND) / privacy issue There is also a serious concern about the DND sign on my room. The DND sign was removed related to my friend's visit. The CCTV footage should clearly show what happened and when. I ask the hotel to immediately save and check all relevant CCTV footage of the corridor and room area, plus housekeeping and front-office records. Please do not overwrite or delete the footage while this complaint is being looked into. I also want the hotel to explain: - Who removed or caused the removal of the DND sign? - Who gave the order to do this? - Why was it removed? - Did any hotel staff enter or try to enter the room while the DND was on? - What does the hotel's DND and guest privacy policy say in these cases? 3. Food quality problem There is a separate issue with food quality. An apple served to me was clearly rotten inside when cut open. Photos of the apple are attached. Since I was already sick, I am especially worried about the food quality control for guests. 4. Requested investigation I ask Taj management to: - Investigate Mahir's behavior, including what he said to my friend. - Investigate how and why the DND sign was removed. - Save and review the CCTV footage before it is erased. - Check housekeeping, security, and front-office records. - Explain the hotel's policies on DND, guest privacy, and guest welfare. - Investigate the condition of the fruit served to me. - Give me a written reply with the findings and actions taken. I am attaching supporting documents including my medical record, flight cancellation papers, photos of the fruit, and communication records. I ask that this complaint be sent to senior hotel management and the grievance officer, since it involves an unwell guest, privacy/DND issues, and staff conduct. I also ask that all relevant CCTV footage, access records, and internal logs be kept until this complaint is resolved. Regards, Mohammed Riyaz Abdul Khader

Excellent venues for hosting events

A very enjoyable stay.

We had a comfortable stay at Taj with food and service top notch. Staffs are very welcoming and they made sure you have a wonderful time with Taj.

ixigoer •

Couple • India • Aug 2026

Great experience as expected of staying at a Taj property

ixigoer •

Solo Traveller • India • Aug 2026