Treebo Greenland, Mall Road

Not satisfactory, rooms are not ventilated and too small

Family with young children • India • Jun 2026

I had a very disappointing stay at Treebo Greenland, Shimla.I originally booked a room for 2 adults, but later the booking somehow showed 1 guest. Instead of helping resolve the issue professionally, I was given what felt like the smallest and worst room in the property, almost like a basement storage space rather than a hotel room. I was then charged an additional 400 for the second guest.The room itself was unacceptable for the price charged:Extremely small and cramped with barely any space to move around the bed.Felt like a basement/storage area rather than a proper guest room.Visible dirt, dust, and poor maintenance around the room.Very weak Wi-Fi signal, practically unusable.TV was provided but had no working connection.Overall cleanliness and upkeep were below expectations.I travel frequently across India and have stayed in hotels across different budgets, but this was one of the most disappointing rooms I have experienced. The room shown in the photos does not justify the amount charged.I would strongly recommend that management improve room allocation, cleanliness, maintenance, and guest support. Guests should not be charged premium rates for a room of this quality.

Couple • India • Jun 2026

Price is too high and room is too small

Family with young children • India • May 2026

The Room was not as expected. Very tiny room with no view at all. Don't get trapped looking at the internet photos. But the service of the hotel staff was very good. People are good, only hotel room that we stayed was not as expected.

The hotel experience was extremely disappointing from the start. Despite all buses arriving around 8:00 am, the check-in time is rigidly set at 2:00 pm, forcing guests to wait for hours with no flexibility or support. The rooms were in terrible condition and the washrooms were unhygienic and poorly maintained. We requested extra towels multiple times, but they were never provided throughout our stay.On top of this, almost everything is charged extra, ’500 per night for a heater, which is unreasonable (one could practically buy a new heater for a short trip). Even heating food came with an additional charge, which shows a complete lack of basic hospitality.To make matters worse, we had asked the hotel to book a cab, which they confirmed the previous night. However, when we reached the reception, we were casually told that the driver was ’not willing to come.’ No one informed us in advance, leaving us stranded without time to make alternative arrangements. Overall, the poor management, lack of accountability, and unnecessary charges made the stay extremely unpleasant. Would not recommend this hotel.Nothing against the staff but the front desk manager is impolite, not interested in his job and not helpful at all.