Maple Tree Hotels

Terrible service, premium guests should avoid staying here. It's more like a lodge than a hotel, and the service is frustrating. They even threaten customers.

’’’’’ (1/5)I would advise anyone reading the reviews to be cautious. Based on my personal experience, I genuinely question whether some of the 5-star reviews reflect the actual service provided. My stay was extremely disappointing.On the second day of my stay, after returning from a long and exhausting business meeting at around 11:30 PM, I found that my room had not been cleaned, despite the fact that I had specifically requested to reception in the morning and handed my room key over to the reception before leaving.I immediately called the reception and requested a room change. The staff member simply replied that no other rooms were available and said he would send someone to clean the room at 11:30 PM. Imagine being tired after a full day of work and being expected to wait while your room is cleaned late at night. That is completely unacceptable.I requested a room change again, but there was no effort to find a solution, no apology, and no genuine concern for the inconvenience caused. Eventually, I told them not to bother because it was already too late. Surprisingly, no one even tried to insist on resolving the issue or offer any alternative.To make matters worse, I had to call separately for drinking water and fresh towels. It felt like the hotel had no concern whatsoever about whether guests had basic necessities available in their rooms.As someone who travels frequently for business, I understand that mistakes can happen. However, what truly defines a hotel is how it handles those mistakes. Unfortunately, Hotel Maple Tree completely failed in customer service, communication, and guest care.I would not recommend this hotel to business travellers or families expecting basic hospitality and professional service. There are far better hotels in Chennai that value their guests and deliver the level of service they promise.

I would caution anyone reading the reviews to be careful. From my own experience, I seriously doubt some of the 5-star ratings truly represent the service given. My stay was very disappointing. On my second night, after a long business meeting, I came back around 11:30 PM to find my room hadn't been cleaned, even though I had asked reception in the morning and handed over my key before leaving. I called reception immediately to request a room change, but the staff said no other rooms were free and that someone would clean my room at 11:30 PM. After a tiring day, having to wait for cleaning so late is unacceptable. I asked again for a room change, but there was no effort to help, no apology, and no real concern for the trouble. I eventually told them not to bother since it was too late. Surprisingly, no one tried to fix the problem or offer alternatives. To add to the poor service, I had to call separately for drinking water and fresh towels, which made it seem like the hotel didn't care about guests having basic needs. As a frequent business traveler, I know mistakes happen, but what matters is how a hotel handles them. Sadly, Hotel Maple Tree failed completely in customer service, communication, and guest care. I wouldn't recommend this hotel to business travelers or families expecting basic hospitality and professional service. There are much better hotels in Chennai that truly value guests and deliver on their promises.

Excellent customer service, especially from Guna... Delicious food ♥️

Great service and a convenient location.