Hotel GRG

The user was satisfied with the stay.

Vedant •

Couple • India • Oct 2026

Excellent

’ Very Disappointing Experience ’ Not Worth the Money ’’’’’’’’’?We recently stayed at this hotel, and unfortunately, it was a very disappointing experience.The first issue was at the reception. The staff member was not polite and did not know how to handle customers properly. Our booking mentioned ’Hotel with Fan,’ but it was not clearly mentioned that the room was non-AC. We were informed only after reaching the hotel and had to pay an extra and unreasonable amount for an AC room. Considering what we paid, the room and service were nowhere near the standard we expected.The room itself was old, poorly maintained and had a bad smell. It honestly did not feel like a proper hotel room. The bed was hard and uncomfortable, and the bedding did not have the fresh, soft and comfortable feel you normally expect in a hotel. The overall room felt more like staying in someone’s old house than a hotel.The lighting was also extremely poor. There were only a few lamp-like lights, and even after turning all of them on, the room was still very dark. The AC was very old and made an unbearable amount of noise, which actually gave me a headache.The worst part was the blanket/duvet provided to us. It had a strong smell and visible dirty stains. I called the staff two or three times before someone finally came. We were told that the blanket was supposed to be sent for dry cleaning but had not been. Instead of providing a fresh blanket, they brought a bedsheet and asked us to put it inside the blanket to cover the smell. This was honestly unacceptable.The bathroom was also poorly maintained. The toilet and sink were dirty, the flush was not working properly, and there was no proper jet spray. The sensor light would switch off every few seconds, so we had to keep moving our hands to turn it back on.The service was extremely slow, and we often had to call multiple times for basic things.Another issue was the checkout timing. We were told at reception that checkout was at 12 PM, but later we received a call saying we had to leave at 10:30 AM. Such important information should be clearly communicated during check-in.We have stayed in much cheaper hotels where we received far better rooms, cleanliness and service. Here, we paid considerably more, especially for the AC room, but there was nothing that justified the price.Please don’t choose this hotel just because it looks good from the outside. The rooms are old, the cleanliness is poor, the service is slow, and the overall experience is simply not worth the money.Overall, a very disappointing stay. I would not recommend this hotel. ’’’’’’’’’?

Our recent stay at this hotel was very disappointing and did not justify the cost. At check-in, the staff was rude and unprofessional. Although our booking specified a "Hotel with Fan," it wasn't clear that the room lacked AC. We only found out upon arrival and had to pay an extra, unreasonable fee for an AC room. The room was old, poorly kept, and smelled bad, feeling more like an old house than a hotel. The bed was hard and uncomfortable, with bedding that lacked the usual fresh and soft quality. Lighting was minimal and even with all lamps on, the room remained dim. The AC unit was outdated and noisy, causing headaches. The blanket provided smelled strongly and had visible stains; after multiple calls, staff brought a bedsheet to cover the smell instead of a clean blanket, which was unacceptable. The bathroom was dirty, with a faulty flush, no proper jet spray, and a sensor light that kept turning off. Service was slow, requiring repeated calls for simple requests. Checkout times were confusing, initially told 12 PM but later informed to leave by 10:30 AM without clear communication at check-in. We've stayed at cheaper hotels with better rooms, cleanliness, and service. Despite paying more here, especially for AC, the experience was not worth it. Don't be fooled by the hotel's appearance; the rooms are outdated, cleanliness poor, service slow, and overall value lacking. I would not recommend this hotel.

The staff were extremely rude and the management dishonest. We booked 3 rooms with 4 beds each, but when we arrived with family, they insisted we either accept double bed rooms or cancel the booking. At midnight, 12:30, this deceitful hotel left us in a very embarrassing situation.